Shipping & delivery
Order processing
Orders are packed within 1–2 business days of payment confirmation. Orders placed on Sundays or Philippine holidays are processed the next business day. You’ll get an email when your order is packed and again when it ships, with a tracking number.
Rates and delivery times
Flat ₱100 shipping anywhere in the Philippines. One price, no computing, no surprises at checkout.
| Destination | Estimated delivery | Shipping fee |
|---|---|---|
| Metro Manila | 2–3 business days | ₱100 |
| Luzon (outside Metro Manila) | 3–5 business days | ₱100 |
| Visayas & Mindanao | 5–7 business days | ₱100 |
| Printables only | Instant | ₱0 |
Delivery estimates are business days from dispatch, not from order placement. Courier delays caused by weather, holidays or force majeure are outside our control, but we will always help you trace a parcel.
Courier partners: LBC and J&T Express.
Digital products
Printables are delivered instantly once payment is confirmed. Download links are emailed to you and stay in My Account → Downloads. Nothing is shipped, so no shipping fee is charged on a digital-only order. If your email doesn’t arrive within 15 minutes of confirmation, check spam or Promotions, then email admin@lunaandmom.com with your order number and we’ll re-send it.
Tracking your order
Log in and go to My Account → Orders, or use the tracking number in your dispatch email on the courier’s website.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we’ll happily re-ship it once you cover the second shipping fee.
Undelivered or lost parcels
If your parcel is marked delivered but you didn’t receive it, or tracking hasn’t moved in 7 days, email admin@lunaandmom.com within 14 days of the dispatch date. We’ll file a trace with the courier and either replace the item or refund you in full once the trace concludes.